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Customer Experience means nothing if it doesn’t deliver growth

Large consumer facing brands aren’t allowed to have a reverse gear. Delivering value for both shareholders and customers depends on continuous growth. See what happens to Netflix’s share price when its subscriber growth slows even a fraction. And what happened to Meta recently when it posted its first ever drop in daily users, a drop […]

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The benefits of outsourcing your CX in Australia

Organisations with large customer bases outsource their contact centres and customer service for many reasons, including cost reduction, access to expertise and capabilities they don’t have in-house, and a need to focus on their core business. Large legacy businesses, such as big four banks, tier one telcos, and utility giants also outsource to drive innovation […]

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