Roles / Offshore Customer Success Managers
Hire a High-Performing Filipino Customer Success Manager
Australian and New Zealand SMBs are increasingly turning to Filipino Customer Success Managers (CSMs) to deliver exceptional client experiences while reducing operational costs.
The Talent
What a Customer Success Manager Looks Like
Every Customer Success Manager role is tailored to your business. Responsibilities can range from handling day-to-day customer queries to managing the entire customer lifecycle — from onboarding through to ongoing support and retention.
Regardless of scope, we hire highly capable Filipino CSMs who meet the following standards:
Exceptional verbal and written communication, able to engage confidently and at pace with native English speakers
Five to seven years’ experience in a Customer Success role within business services or technology
At least two years supporting an Australian or New Zealand business, ensuring cultural alignment
Strong attention to detail
Proactive problem-solving mindset
Positive, can-do attitude
Business degree from a reputable Philippine university
The Solution
Hire the best and brightest
The real problem isn’t a lack of support
Most Business Services or Software SMBs already have a Customer Success function. Many have capable Australian CSMs who support customers effectively.
But as your customer base grows, the cost of servicing those customers grows even faster. Eventually, supporting your clients solely from Australia becomes expensive and unsustainable.
The solution
For Established Businesses
If you already have a Customer Success function, Filipino CSMs can take on recurring, process-driven work. This frees your Australian CSMs to spend more time client-facing — strengthening relationships, driving retention, and adding value.
You may also find that certain customer segments are not commercially viable to support from Australia. A Filipino CSM ensures these customers still receive the service they need without compromising your margins.
For Smaller or Growing Businesses
If you’re building your Customer Success capability from scratch, you might hire an Australian CSM to lead the function, then scale your team with Filipino talent. This allows you to increase your level of customer support while keeping costs aligned with your commercial model.
Customer Success Manager Salaries
What You Should Expect to Pay
Customer Success Manager salaries vary depending on specialisation and experience. A CSM focused solely on ongoing support for a non-technical business with a few years’ experience will sit at the lower end of the range. A CSM with 10+ years’ experience, supporting foreign customers, working with complex tech systems, and managing the full customer lifecycle — from onboarding to ongoing support and offboarding — will command a higher salary.
Metro Manila minimum wage
15,117 PHP
= $363 AUD
Starting CSM salary
45,000 PHP
= $1,099 AUD (3× minimum wage)
Senior CSM supporting tech clients
80,000+ PHP
= $1,953 AUD (5× minimum wage)