How Ascendia Builds High-Performing Filipino Teams

01

Mapping Function and Process Fit

The first step is always to understand your business and what your business is trying to achieve now and into the foreseeable future. This informs us as to the talent you will need now and ongoing for you to reach your goals. Clients often come to us with a particular idea in mind only to discover during this consulting process that their needs are different from what they originally thought.

During this step, we define:

• What tasks are suitable for an offshore member and can be formed into a full time role(s) (i.e. what can be done well from the Philippines).
• Whether the role is the right fit for the PH talent market in terms of skills and experience that is readily available.
• Defining what “good” looks like for this role by understanding what someone needs to do to be successful in the role.

02

Deciding Offshore Team Member(s) Remuneration

During the planning stage, it is also essential to understand the salary and benefits you need to offer to attract the right kind of talent. Sadly, often when SMBs come to the Philippines they often are intoxicated to hire someone for as cheaply as possible. Out of necessity you will find someone in the Philippines to work for you for next to nothing but the likelihood of them to being able to deliver on the job is somewhere between nil and zero. Furthermore, if you pay average market rates you will find average talent. Whereas, if you pay a premium in Filipino terms you can expect to access the best and brightest talent in the Philippines.

We can help guide you in this decision-making process by:

• Sharing with you what the market salary rates look like and what kind of premium you need to pay to attract the best and brightest.
• What benefits beyond a good salary you will need to provide to make your remuneration package competitive.
• We provide 100% visibility into what your Filipino team members get paid in terms of their salary and benefits so nothing is left to chance.

03

Building a Plan to Find and Attract High-Quality Talent

After the first planning steps, we employ a rigorous multiple step recruitment process that maximises your chances of success with your new recruit.

• We will advertise your role online with the number 1 job board in the Philippines.
• We will co-design the right recruitment process leveraging your expertise and ours.
• We will provide you and candidates daily updates to ensure you have complete visibility into our process.

04

Establishing KPIs, Reporting & Operating Rhythm

After hiring your offshore team member, our job continues. At this stage, we work with your to co-design your team members operating rhythm:

• Defining what success looks like for the role(s)
• Set up a reporting mechanism for your new starter to report on their progress.
• Implement a weekly check-in to address any gaps with your onboarding or from your new starters side until such time you want to work independently with your new starter(s).

05

Maximising Engagement and Productivity

Once your team member has been successfully onboarded we continue to help you maximise the performance of your team.

• We help clients better understand the subtle but important cultural differences and how best to manage these.
• If a team member is not performing as expected we can put a performance improvement plan in place to help them to meet your expectations.

06

Managing the Transition to a New Way of Working

For many clients the new way of working with an offshore Filipino team can feel like a step too far. Thus we provide support with your local Australian and New Zealand operation to help them transition to the new way of working:

• Whilst someone within your business needs to lead the change management program to enable the transition we can give your practical advice on how to do that.
• We support the integration of the new offshore team members through educating our clients how to get the best from their Filipino team by implementing a new process or bridging the cultural gap.

We understand the importance of supporting your teams over time and we are with you every step of the way. Anyone can hire someone. The challenge is keeping your team performing. That’s where we come in!